Ombudsman Services During COVID-19 Pandemic

We want to share with you information about how the ombudsman program is working to provide services and support to residents during this national emergency.  Our role is to support residents within the context of the pandemic.  The ombudsman program will continue to respond to and investigate complaints brought to us by residents, resident representatives, families, and others.   

Our office has developed a flyer to be posted to assist residents, resident representatives, and family members in reaching the local long term care ombudsman.  We have requested for Nursing Home Administrators to post the flyer at the front door, share it with residents and in their communications out to resident representatives. 

The rights, safety and wellbeing of the residents is always at the forefront of our decision making.  This is an incredibly trying time, and we are asking for your assistance in keeping residents’ wellbeing as the priority.  If you have any questions, please reach out to your local ombudsman by calling 866-485-9393.  You may find direct contact information under the Contact Your Local Ombudsman tab on the homepage of this website. 

We encourage you to visit these websites for valuable information on COVID-19: 

COVID-19 Resource Library: Please click here to obtain the latest guidance, policies and Executive Orders related to the fast-changing situation in long term care facilities.

Salli Pung, Michigan State Long Term Care Ombudsman, Interviewed on NPR's "1-A" Report on "Coronavirus: Nursing Homes and The Elderly".  As the number of confirmed COVID-19 cases continue to rise around the country, nursing homes have become clear hotbeds for the spread of the virus. Listen to the full broadcast here.

MDHHS has established a regional hub strategy to assist in reducing the spread of COVID-19 within nursing facilities. COVID-19 Regional Hubs have established units dedicated to treating COVID-19-affected individuals and have established appropriate staffing levels and protocols to support this level of care.  Please click here.

Detroit’s Nursing Homes Are The Next Coronavirus Hot Spot: click here.

The National Consumer Voice Fact Sheet: click here 

Centers for Medicare & Medicaid Services (CMS), Open Door Forum - click here, News Room - click here, Current Emergency Website - click here  

Centers for Disease Control & Prevention - click here