The National Consumer Voice: The National Consumer Voice for Quality Long-Term Care was formed as NCCNHR (National Citizens’ Coalition for Nursing Home Reform) in 1975 because of public concern about substandard care in nursing homes. The Consumer Voice is the outgrowth of work ﬁrst achieved by advocates working for Ralph Nader and later for the National Gray Panthers. Elma Holder, NCCNHR founder, was working with The Long-Term Care Action Project of the Gray Panthers when she organized a group meeting of advocates from across the country to attend a nursing home industry conference in Washington, DC. At that meeting, representatives of 12 citizen action groups spoke collectively to the industry about the need for serious reform in nursing home conditions.
Residents' Rights (The National Consumer Voice): Fact sheets provide essential information on the residents' rights guaranteed by the 1987 Reform Law. Versions available in English, Spanish, Russian, French, Chinese, Korean and Tagalog
Adult Protective Services: Adult Protective Services investigators protect vulnerable adults from abuse, neglect and exploitation by coordinating with mental health, public health, law enforcement, the probate courts, the aging network, community groups and the general public.
The Department of Licensing and Regulatory Affairs (LARA): The Department of Licensing and Regulatory Affairs (LARA) is responsible for the state’s regulatory environment and makes the delivery of services more efficient for consumers and business customers. LARA oversees the licensing and regulation of more than 1.2 million individuals and entities on an annual basis. Through the oversight of the department’s diverse agencies, bureaus and commissions, LARA safeguards Michigan citizens and supports business growth and job creation. Please click here for the State Licensed and Federally Certified Provider Directories.
KEPRO: Only KEPRO can deliver holistic healthcare management that's fully customized to your needs. It brings intelligent value to every decision. With programs backed by clinical expertise. Solutions delivered with thoughtful service. And value proven by measureable results.
Medicaid Fraud: Healthcare fraud and abuse affects all of us. Healthcare fraud significantly impacts the Medicaid program by using up valuable public funds needed to help vulnerable children and adults access health care. Everyone can take responsibility by reporting fraud and abuse. Together we can make sure taxpayer money is used for people who really need help.
Medicare.gov: Nursing Home Compare has detailed information about every Medicare and Medicaid certified nursing home in the country. A nursing home is a place for people who can’t be cared for at home and need 24-hour nursing care.
Consumer Financial Protection Bureau: The mission of the Consumer Financial Protection Bureau is to make markets for consumer financial products and services work for consumers by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. Please click here for information on CFPB Office for Older Americans page, click here for details on financial education placemats, or you may click here for information on protecting older adults from fraud and financial exploitation.
Trauma Informed Care Resources: This is a comprehensive, but not all inclusive, list of resources that may be helpful for nursing homes as they work to ensure that residents who are trauma survivors receive culturally competent, traumainformed care in accordance with professional standards of practice and accounting for residents’ experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident (per §483.25(m) requirement that will be implemented beginning November 28, 2019).
The Eldercare Locator: The Eldercare Locator is a public service of the U.S. Administration on Aging connecting you to services for older adults and their families. You can also reach us at 1-800-677-1116.