Staff

Salli Pung

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Since 2016, Salli has served as the Michigan State Long Term Care Ombudsman. Ms. Pung brings over 25 years of long term care experience to this role. For 13 years, she served as the Nursing Facility Relocation Coordinator at the Michigan Department of Health and Human Services where she oversaw nursing home closures and ensured that residents were protected and empowered in the relocation process.  Ms. Pung previously served as the Program Manager for MI Health Link, Michigan's financial alignment demonstration for people eligible for both Medicare and Medicaid, Senior Program Manager at the Center for Long Term Care at the Michigan Public Health Institute, and Director of Education and Shared Services at the Michigan Association of Homes and Services for the Aging (now LeadingAge). Ms. Pung began her career in long term care when she served as a direct care worker in a nursing home during college.

Dakima Jackson

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Dakima is the Assistant State Long Term Care Ombudsman for Local Ombudsman Support.  Dakima has been involved in the aging network for 12 years, most recently as the Local Long Term Care Ombudsman for the Area Agency on Aging 1-C service area in Wayne County.  She began her career working with adults with developmental disabilities, adults in adult foster care homes, elders in nursing homes, and in assisted living facilities. Dakima has a Masters in Healthcare Services Administration from the University of Detroit Mercy. Her passion for elder abuse prevention prompted her to develop an expertise in elder rights that lead to developing caregiver and elder abuse prevention seminars for professionals and caregivers.

Karrie Craig

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Karrie is the Assistant State Long Term Care Ombudsman for Program Quality Improvement.  Karrie was the long term care ombudsman for Ingham, Eaton, and Clinton counties where she advocated for residents of nursing facilities, adult foster care homes, and homes for the aged.  Karrie has extensive experience in health care and long term supports and services.  She worked in outreach for the Capital Area Health Alliance which partners with area organizations to promote healthy lifestyles.  She has been the administrator/director of two local assisted living facilities as well as working in management positions for a home health agency and a continuing care retirement community.  She has helped to develop dementia curriculum for nursing students and facilitated Alzheimer's Support Groups.  She has a master's in public administration with an emphasis in health care administration from Western Michigan University and a bachelor's degree from Michigan State University.

Shelby Coolbaugh

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Shelby is the Administrative Manager for the Michigan Long Term Care Ombudsman Program. Shelby comes to Michigan Elder Justice Initiative and the State Long Term Care Ombudsman Program with over sixteen years experience in the health care field, eight of those years as an Operations Manager for a large Michigan based healthcare system.  As the Administrative Manager, Shelby will work closely with local Ombudsman staff to ensure all time-sensitive information, case reporting details, and referral requests are handled appropriately and efficiently.  Shelby has a strong passion for helping others; for many years she has volunteered at several local Michigan based charities, from serving meals to raising funds.

Alison Hirschel

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Alison Hirschel is Senior Legal Counsel for the Michigan Long Term Care Ombudsman Program. She has served as Counsel to the state's ombudsman program since 2004 and previously served as counsel to a local ombudsman program in Philadelphia, Pennsylvania. For 15 years, Alison coordinated and served as legal counsel to the Michigan Campaign for Quality Care, a grassroots advocacy group for long term care consumers. She also is the past president and serves on the Board of the National Consumer Voice for Quality Long Term Care where she her current role is Vice-President. In addition to her work with the ombudsman program, Alison is the Director and Managing Attorney of the Michigan Elder Justice Initiative and the elder law attorney at the Michigan Poverty Law Program. Since 1998, she has taught elder law at the University of Michigan Law School where she also serves as a Public Interest/Public Service Fellow. Previously, Alison taught on the adjunct faculty of the University of Pennsylvania Law School. Alison is the co-chair of the Medical Care Advisory Council and was appointed by the Attorney General to serve on the Elder Abuse Task Force. Previously, she was a Commissioner on the American Bar Association Commission on Law and Aging and served as a delegate to the White House Conference on Aging.

Alison received her B.A. from the University of Michigan and her J.D. from Yale Law School. Alison was selected by Yale Law School as the first Arthur Liman Fellow. In 2003, Alison received the National Aging and Law Award and in 2010, she received the Toby Edelman Legal Justice Award for her work on behalf of long term care consumers. 

Nicole Shannon

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Nicole is the Systemic Litigation and Advocacy Attorney at the Michigan Elder Justice Initiative. Previously, Nicole was the Supervising Attorney and a Staff Attorney at Legal Services of South Central Michigan’s Lansing office, where she handled foreclosure, consumer, and elder cases for low-income and older clients. Nicole was also a Staff Attorney with Michigan Protection and Advocacy Service where she served adult clients with disabilities in civil rights matters. In her current position, Nicole is focused on systemic issues facing older clients and individuals with disabilities, such as guardianship, long-term care, and public benefits. Nicole has a B.A. from James Madison College at Michigan State University and a J.D. from the University of Michigan Law School, where she served as a Note Editor on the Michigan Law Review.

Tammy Cordes

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Tammy Cordes serves as the Special Projects Coordinator. She is involved in numerous projects which support the Michigan Long Term Care Ombudsman Program, including updating the MLTCOP Ombudsman Designation Training and the MLTCOP Policies and Procedures as well as coordinating the Companion Pet Adoption Project.  She is an active member of Michigan Attorney General's Elder Abuse Task Force in which she has played a role in creating and recording online training modules for home care providers.  Additionally, she writes a monthly Elder Abuse Prevention newsletter for staff working in long-term care settings. Tammy has extensive experience working in both abuse prevention and training. She worked for more than 6 years in the Child Abuse Prevention Division at Child and Family Charities, primarily as a parent coach in the Foster Care Supportive Visitation program. Prior to that, Tammy was a full-time instructor and Territory Training Specialist in the Health and Safety Department at the American Red Cross. She is a certified Family Life Educator with a master’s degree in Family Studies from Spring Arbor University.

Mireille Phillips

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Mireille is Legal Counsel to the Michigan Long Term Care Ombudsman Program.  She comes to MLTCOP from CVLAP-Elder Justice Initiative in Mt. Clemens, MI, where she was a Staff Attorney.  Prior to that she was a Legal Research and Writing Instructor at Wayne State University. She was also in private practice at Hackett & Maxwell and Dawn Phillips-Hertz & Associates where she practiced doing family, media, commercial and railroad litigation.  She received her B.A. from University of Michigan and her J.D. from Indiana University School of Law.