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Salli Pung

Picture of Salli Pung

Since 2016, Salli has served as the Michigan State Long Term Care Ombudsman. Ms. Pung brings over 20 years of experience to this position. For the last 13 years, she has served as the Nursing Facility Relocation Coordinator at the Michigan Department of Health and Human Services where she oversees nursing facility closures and ensures that residents are protected and empowered in this process. Previously, Ms. Pung served as the Program Manager for MI Health Link, Senior Program Manager at the Center for Long Term Care at the Michigan Public Health Institute, and Director of Education and Shared Services at the Michigan Association of Homes and Services for the Aging (now called Leading Age). Ms. Pung began her career in this arena when she served as a nursing assistant in a nursing home during college.

Jamie Hochman Herz

jamie hochman herz

Jamie Hochman Herz is the Legal Counsel for the Michigan Long Term Care Ombudsman Program, in which she provides advice, referral, and legal assistance to the State Long Term Care Ombudsman program.  She is both an attorney and social worker who has dedicated her entire career to helping vulnerable individuals.  Most recently, she was the Program Director of the Alzheimer’s Association, Michigan Great Lakes Chapter, in which she helped significantly grow program delivery around the state   

Previously, Ms. Hochman Herz served as Assistant Staff Counsel for the American Bar Association Standing Committee on Pro Bono and Public Service, acting as a pro bono policy expert.  Ms. Hochman Herz also has extensive experience advocating for individuals with disabilities.  She has been both a case manager and a therapist for children with significant mental health needs, taught a doctoral level course in mental health and the law, and was employed as a special projects coordinator for the American Bar Association Commission on Physical and Mental Disability Law.

In addition to the above roles, Ms. Hochman Herz has acted as a legal advocate for foster care children and worked systemically on foster care reform.  She received her JD from Georgetown Law in 2001 and received a post-graduate Skadden Fellowship to provide legal services to low-income families.  Ms. Hochman Herz received her MSW from the University of Michigan in 1995 and her BA from the University of Michigan in 1993. 

Karrie Jordan

Karrie Craig Photo

Karrie is the Assistant State Long Term Care Ombudsman for Program Quality Improvement.  Karrie was the long term care ombudsman for Ingham, Eaton, and Clinton counties where she advocated for residents of nursing facilities, adult foster care homes, and homes for the aged.  Karrie has extensive experience in health care and long term supports and services.  She worked in outreach for the Capital Area Health Alliance which partners with area organizations to promote healthy lifestyles.  She has been the administrator/director of two local assisted living facilities as well as working in management positions for a home health agency and a continuing care retirement community.  She has helped to develop dementia curriculum for nursing students and facilitated Alzheimer's Support Groups.  She has a master's in public administration with an emphasis in health care administration from Western Michigan University and a bachelor's degree from Michigan State University.

Dakima Jackson

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Dakima is the Assistant State Long Term Care Ombudsman for Local Ombudsman Support.  Dakima has been involved in the aging network for 12 years, most recently as the Local Long Term Care Ombudsman for the Area Agency on Aging 1-C service area in Wayne County.  She began her career working with adults with developmental disabilities, adults in adult foster care homes, elders in nursing homes, and in assisted living facilities. Dakima has a Masters in Healthcare Services Administration from the University of Detroit Mercy. Her passion for elder abuse prevention prompted her to develop an expertise in elder rights that lead to developing caregiver and elder abuse prevention seminars for professionals and caregivers.

Nicole Shannon

nicole shannon

Nicole is the Systemic Litigation and Advocacy Attorney at the Michigan Elder Justice Initiative. Previously, Nicole was the Supervising Attorney and a Staff Attorney at Legal Services of South Central Michigan’s Lansing office, where she handled foreclosure, consumer, and elder cases for low-income and older clients. Nicole was also a Staff Attorney with Michigan Protection and Advocacy Service where she served adult clients with disabilities in civil rights matters. In her current position, Nicole is focused on systemic issues facing older clients and individuals with disabilities, such as guardianship, long-term care, and public benefits. Nicole has a B.A. from James Madison College at Michigan State University and a J.D. from the University of Michigan Law School, where she served as a Note Editor on the Michigan Law Review.

Shelby Coolbaugh

Picture of Shelby Coolbaugh

Shelby is the Administrative Manager for the Michigan Long Term Care Ombudsman Program. Shelby comes to Michigan Elder Justice Initiative and the State Long Term Care Ombudsman Program with over sixteen years experience in the health care field, eight of those years as an Operations Manager for a large Michigan based healthcare system.  As the Administrative Manager, Shelby will work closely with local Ombudsman staff to ensure all time-sensitive information, case reporting details, and referral requests are handled appropriately and efficiently.  Shelby has a strong passion for helping others; for many years she has volunteered at several local Michigan based charities, from serving meals to raising funds.